Return window
Request a return within 7 days of delivery. Keep your item unused and in its original packaging.
Returns & Refunds
The Buzzko care guide
Returns, made easy ✨
Something not quite right? Here’s the quick guide to getting things sorted.
Refund process
After your return is received and checked, approved refunds go back to your original payment method.
Non-returnable items
Personalised, custom-made, final-sale, and used items can’t be returned unless they arrive damaged or faulty.
Exchanges
Want a different style? Contact us to check availability. Exchanges depend on stock and must meet the return conditions.
How to initiate a return
Message our support team with your order number and reason for return. We’ll share the next steps and return instructions.